You probably have some questions to see if DIY-ing your Wedding Floral is right for you
Let’s Dig In
Do you have a minimum order?
We have a Minimum Order Requirement of $450. This is due to the fact that we buy our flowers in bulk, in order to pass the savings on to you!
If you are adding on to a previous order, you will not need to meet the $350 order minimum requirement twice.
Can you guarantee specific blooms and colors?
Just as any florist, we can't do exact shade match guarantees. Flowers are organic, living things, each unique. Mother Nature also has her own mind and we cannot control the factors that effect bloom shades, such as weather patterns + temperatures. The only way to have an exact shade guarantee is to go manufactured with artificial. If you want the real thing, there may be variations in shades. If you see it like us, that is what makes flowers so special and beautiful!
What is Flower Substitution? Should I be worried?
Substitutions happen with ALL event floral, whether it be a full service florist or you are DIY-ing, and is nothing to fear. We make every effort to educate our customers on the typical availability of our blooms, but sometimes particular blooms are simply off-crop that week, again due to our growers availability for things outside of their control, such as temperatures, water fall, etc.
Bloom Box reserves the right to make changes and substitutions. All substitutions and changes are only done as a last resort, and only when the reasons for doing so are because of factors outside of our control. For example, if a certain bloom is unavailable or the flowers are wilted and not in beautiful condition, Bloom Box will find a comparable bloom to substitute.
When should I order my flowers?
No time like the present! Flowers tend to determine the look of your day more than most other choices. therefore your floral should be chosen as soon as possible in the planning process. We suggest you use your floral choices as a touch stone to other design decisions. we do recommend ordering as far out as possible too, to ensure product availability.
The latest you can order is 60 days before your event.
Where do I Pick-Up my floral?
All floral orders are picked up from our Wedding Venue, The Rustic Lace Barn, in beautiful Colorado Springs, 2-3 days before your wedding!
Do you have any guarantees? What about refunds?
You will be picking up your flowers directly from us, therefore there will be no surprises and you will see exactly what you are getting. You will be asked if you have any concerns at the time of pick-up and in the rare case you do, it will be handled at that time. We take great pride in our blooms and nothing leaves the door that we do not stand behind.
With that said, when dealing with live, time-sensitive product such as flowers there are guidelines and terms you need to know:
Hydrate and take care of your blooms: When your blooms are put into your capable hands they will be full hydrated and prepped. You will then be responsible for taking care of your bloom babies by changing their water daily, keeping them at a comfortable temperature, and out of sunlight, and following your detailed care instructions.
Color Variation: We will not issue a refund or replacements for slight color variations. please see Color Variations above for more details.
Size Variation: Sometimes you'll get a bloom that are very large and full, and sometimes they will be smaller. Bloom sizes change throughout the growing season and are never guaranteed.
Bloom substitutions: please see Bloom Substitutions above.
Please remember that flowers are highly perishable, time-sensitive products. Bloom Box will not be responsible for damages resulting from improper care of the flowers due to neglect on behalf of the customer. Bloom Box is further released from responsibility due to acts of God. Complaints must be received within 24 hours of receiving the flowers and accompanied by photos. We will gladly work with you to solve any problems and/or concerns.
What if I need to cancel my order or make changes?
Order cancellations must be received at least 60 days prior to your scheduled Pick-up date. If you wish to cancel your Bloom Box order please send an e-mail to email@example.com, with the subject heading CANCEL. Please type your full name and event date in the body of the email. You will receive an email notice verifying cancellation of your order within 48 hours. All canceled orders will be charged a 15% service fee. bloom box will refund the amount you paid minus the 15% cancellation processing fee.
Why the fee? We are charged 3% credit card fees for each order and then an additional 3% for issuing a refund. Plus the administrative labor in securing your flowers, and canceling.
Changes must be received at least 60 days prior to your scheduled Pick-up date as well. If you wish to make a change to your Bloom Box order please send an e-mail to firstname.lastname@example.org, with the subject heading CHANGES. Please type your full name and event date in the body of the email and your requested changes. You will receive an email notice verifying that we have received the change request and if we are able to accommodated the changes within 48 hours.
What are black out dates?
In the world of flowers, holidays can sometimes effect flower availability. The following dates may be effected:
• Christmas: No pick-ups from Dec 17-28.
• July: There may be delays on flower shipments if the Fourth falling in the middle of the week.
• September: No pickups Sept 2nd-Sept 3rd due to Labor Day on Sept 2nd.
What are your Terms + Conditions?